hiabee's Privacy Policy

1 Introduction and Purpose

hiabee is a trusted online gaming and sports betting platform in Bangladesh. We place the highest importance on our users' privacy. The purpose of this privacy policy is to clearly inform you about what information is collected while you use hiabee's website and services, how that information is used, and what steps we take to ensure the security of your information.

This policy applies to all digital services of hiabee — including our main website, mobile-optimized version, customer support channels, and any related services. If you use any third-party platform or payment service, that party's own privacy policy will apply.

2 What Information We Collect

hiabee collects various types of information that help us improve the quality of our services and enrich your experience. The categories of information collected are described below.

2.1 Personally Identifiable Information

During account registration and verification, we may collect the following information:

• Full name and date of birth (for age verification)
• Email address and contact details
• National ID or passport number (as part of the KYC process)
• Address and residency information
• Payment method details (such as bKash, Nagad, Rocket, Upay numbers)

2.2 Transaction-Related Information

To ensure the security of your financial transactions and to prevent fraud, we record information related to transaction history, amounts, timestamps, and methods.

2.3 Technical and Usage Information

Some technical information is collected automatically while you use our platform:

• IP address and device identification information
• Browser type and operating system version
• Session information collected via cookies and web beacons
• Time of site access, page visit sequence, and time spent
• Referral source and search keywords

3 Purpose of Data Use

hiabee uses collected information only for specific and lawful purposes. We never sell your personal information to unauthorized third parties.

The main purposes for which your information is used are as follows:

• Account Management: To create, verify, and manage your account.
• Service Delivery: To operate gaming, betting, and other platform activities.
• Transaction Processing: To securely complete deposits and withdrawals.
• Age Verification: To confirm that users are 21 years of age or older.
• Fraud Prevention: To protect accounts and detect suspicious activity.
• Customer Support: To properly resolve your inquiries and complaints.
• Legal Compliance: To comply with applicable laws and regulations.
• Service Improvement: To analyze user experience and improve the platform.

4 Cookies and Tracking Technologies

hiabee uses cookies and similar tracking technologies to make your browsing experience smoother and more personalized. Cookies are small text files stored on your device.

Types of cookies we use:

• Essential Cookies: Required for the basic functionality of the platform, such as maintaining login sessions.
• Functional Cookies: To remember your preferences and settings.
• Analytics Cookies: To understand user behavior, which helps us improve our services.

You can choose to decline cookies by changing your browser settings, but this may affect some functionality of the platform.

5 Data Sharing Policy

hiabee never sells or rents your personal information to unauthorized third parties. However, information may be shared in a limited way in the following circumstances:

• Payment Service Providers: Limited information necessary for processing transactions via bKash, Nagad, Rocket, Upay, and bank transfers.
• Technology Partners: Technical service providers required for platform operation, who are bound to comply with our privacy standards.
• Legal Requirements: To comply with the law based on a court order or government directive.
• Fraud Prevention: To assist in the investigation of fraud, money laundering, or any other illegal activity.

6 Data Security Measures

hiabee applies industry-standard security technology to protect your information. Our security infrastructure is regularly reviewed and updated.

6.1 Technical Security

• SSL Encryption: All data exchanged between the website and your device is protected by SSL/TLS encryption.
• Data Encryption: Stored sensitive information is kept in encrypted form.
• Firewall Protection: Our server infrastructure is protected by multiple layers of firewalls.
• Secure Payment Gateway: All financial transactions are processed through secure and encrypted channels.

6.2 Administrative Security

• Only authorized personnel can access your personal information.
• All staff receive regular training on data protection.
• Data access logs are reviewed on a regular basis.

7 Data Retention Period

hiabee retains your information only for as long as necessary or as required to meet legal obligations. Retention periods may vary depending on the type of information:

• Account Information: For as long as the account is active and for a defined period after it is closed.
• Transaction Records: For the period required under financial regulations.
• Communication Logs: As needed for customer support and dispute resolution.
• Technical Information: For a limited period for security review purposes.

Once the defined retention period ends, information is securely deleted or converted into an anonymized form.

8 Your Rights

hiabee respects your rights over your information. You may exercise the following rights:

8.1 Right to Access Information

You may request from us at any time to know what information is stored about you. We will provide this information to you within a reasonable time.

8.2 Right to Correct Information

If there is any inaccuracy or incompleteness in your information, you may request a correction. We will update the information promptly where applicable.

8.3 Right to Delete Information

In certain circumstances, you may request the deletion of your personal information. However, some information may need to be retained for a defined period due to legal obligations or legitimate interests.

8.4 Right to Opt Out of Marketing Communications

You may opt out of our promotional communications at any time. This preference can be changed through your account settings or via our support team.

9 Protection of Minors

hiabee's services are intended only for those aged 21 or older. We do not intentionally collect any personal information from minors. If we are informed that a minor has registered on our platform, we will immediately close that account and delete the associated information.

Age verification is a mandatory part of our registration process. We confirm the age of each user through the KYC (Know Your Customer) process.

10 Third-Party Links and Services

The hiabee platform may include services from third-party game providers — such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft. These providers have their own privacy policies, and their policies will apply when you use their services.

Your payment information is managed in accordance with the privacy policies of payment service providers such as bKash, Nagad, Rocket, and Upay. It is recommended that you read their privacy policies before using these platforms for transactions.

11 Changes to the Policy

hiabee may update this privacy policy from time to time to keep pace with service improvements and changing legal requirements. We will notify you in advance of any significant changes.

Continued use of the platform after a policy change will be considered as your acceptance of the updated policy. We therefore recommend visiting this page regularly to stay informed about the latest version of the policy.

12 Responsible Gaming and Data Protection

hiabee is committed to promoting responsible gaming. We may analyze information related to your gaming behavior to identify problematic gaming patterns and, where necessary, suggest support. This information is used solely for your well-being.

To learn more about responsible gaming, visit our Responsible Gaming page.

13 Contact and Complaint Resolution

If you have any questions, concerns, or complaints about this privacy policy, please contact us. Our customer support team is available 24/7 via live chat in Bengali. You may also write to us by email:

We will try to review and respond to your request as quickly as possible, generally within 72 hours.

hiabee is always committed to protecting your right to privacy. Our goal is to handle your information with the utmost care and responsibility, so that you can enjoy a safe and trustworthy gaming environment.