hiabee's Responsible Gaming — Your Safety Is Our Priority
hiabee believes that entertainment should always be safe and controlled. Our responsible gaming tools and guidelines will help you maintain healthy habits.
What Is Responsible Gaming and Why Does It Matter?
Remember: Online gaming is entertainment — not a reliable source of income. Responsible gaming means knowing your limits and enjoying yourself within them.
Responsible gaming at hiabee is an integral part of our core values. We want every user to enjoy games safely and with awareness. Responsible gaming is not just about setting a budget — it means staying mindful of your mental health, financial situation, and family life.
When entertainment turns into a habit and begins to affect other important areas of your life, seeking help becomes necessary. hiabee provides various protection tools and support services to be by your side in such situations.
Our responsible gaming policy ensures that you remain in control at all times. From deposit limits to self-exclusion — every tool has been built for you.
Age Verification
Age verification is mandatory at registration. If a user is found to be under 21, their account will be suspended immediately and any remaining balance will be refunded.
Our Protection Tools
Deposit Limit
You can set a maximum deposit amount on a daily, weekly, or monthly basis. Once this limit is set, you will never go beyond your budget. Reducing a limit takes effect immediately, but increasing one requires a 24-hour waiting period.
Time-Out Feature
Need a short break? Temporarily deactivate your account for anywhere from 24 hours to 30 days. During this period you will not be able to log in, which helps you step away from unhealthy habits.
Self-Exclusion
If you need a long-term break, choose self-exclusion. Your account can be fully closed for anywhere from 3 months to 5 years. During this time, our customer support team will not reactivate it for any reason.
Loss Limit
Set a cap in advance on how much you can lose within a given period. When the limit is reached, your account will automatically stop gaming activity, keeping financial losses under control.
Session Reminder
You will receive a break reminder after a set amount of time into your gaming session. This helps you keep track of time and avoid extended sessions.
Reality Check
View information about your current session while playing — how long you have been playing, and your total deposits and withdrawals. This transparency helps you make informed decisions.
Signs of Problem Gambling
If you or someone close to you shows any of the signs below, do not delay in seeking help.
- Feeling a repeated urge to keep playing in order to win back lost money
- Trying to stop playing but repeatedly coming back
- Borrowing money from family or friends for gaming
- Lying to family or friends about gaming
- Playing while neglecting work, studies, or family responsibilities
- Relying on gaming to relieve stress or frustration
- Feeling regret after spending more than your budget
- Prioritising gaming over sleep or eating
The Golden Rules of Healthy Gaming
Do
- Set a budget before you start playing and stick to it
- Treat gaming as a form of entertainment, not a way to earn money
- Take regular breaks and make time for exercise and family
- Only spend money that you can afford to lose without it affecting your life
- Stay calm — do not play when you are angry or frustrated
Don't
- Do not place larger bets to try to win back money you have lost
- Do not play while under the influence of alcohol or any other substance
- Do not game by taking on debt or dipping into your savings
- Do not use household money for gaming without your family's consent
- If a problem arises, do not hide it — seek help
Self-Exclusion — Detailed Information
Self-exclusion is hiabee's most powerful protection tool. If you feel that gaming is negatively affecting your life, choosing self-exclusion is the wisest decision.
3 Months
For a short-term break
6 Months
For a medium-term break
1 Year
For long-term recovery
5 Years
For maximum protection
Important: While self-exclusion is active, our support team will not reactivate your account for any reason. This protection exists for your own benefit.
To activate self-exclusion, contact us via our 24/7 live chat or send an email to [email protected]. Our team will assist you quickly and confidentially.
How to Get Help
24/7 Live Chat
Talk to us in Bengali at any time, any day through our live chat. Do not hesitate to discuss problem gaming — our team is always ready to help you.
Email Support
If you would like to send a detailed message, get in touch with us:
[email protected]
We will respond as soon as possible.
Remember — seeking help is an act of courage, not weakness. You are not alone. hiabee is always by your side.
FAQs on Responsible Gaming
Enjoy hiabee Safely
Start your entertainment safely — explore our game categories or check the FAQ for any questions.