hiabee Terms and Conditions

These terms and conditions ("Terms") apply to the use of the hiabee platform and all its services. When you register, log in, or use any service on hiabee, you automatically agree to these Terms. Please read the full document carefully before using the platform.

hiabee is a secure and reliable online gaming and sports betting platform. We are committed to ensuring the highest level of safety and fair play for our users. If these Terms are operated in both English and Bengali, the Bengali version will take precedence.

To open an account and use services on the hiabee platform, the following conditions must be met:

Providing Accurate Information at Registration

When opening an account, you must provide accurate and complete information — including your full name, date of birth, email address and phone number. Providing false or incomplete information may result in account suspension or cancellation.

You are responsible for the security of your hiabee account. The following must be observed:

• Never share your login credentials (username and password) with anyone.
• Use a strong password and change it regularly.
• If you suspect unauthorised access to your account, notify our support team immediately.
• Always log out after using a public device.
• Allowing third parties to use or selling your account is strictly prohibited.

You are responsible for any activity carried out through your account. Our SSL encryption and security measures keep your information safe, but your own vigilance is equally important.

Identity Verification (KYC)

hiabee carries out an identity verification process (Know Your Customer) to ensure safe and responsible service. Before withdrawals above a certain amount, or at any time, we may request the following documents:

• A copy of your National ID (NID) or passport.
• Proof of ownership of the payment method.
• Proof of address document (utility bill or bank statement).

If verification documents are not provided within the specified time, the account may be temporarily suspended.

The most popular payment methods in Bangladesh are supported on the hiabee platform. All transactions are completed in Bangladeshi Taka (BDT/৳).

hiabee complies with Anti-Money Laundering (AML) and Counter-Financing of Terrorism (CFT) policies. We reserve the right to notify the relevant authorities of any suspicious transactions.

hiabee offers various bonus and promotional offers. Each offer has its own terms which should be read carefully before accepting.

Bonus Terms

• The wagering requirement for each bonus offer is specified separately.
• Attempting to withdraw while a bonus is active may result in the bonus being cancelled.
• A bonus applies only to the account to which it was issued.
• Claiming bonuses through multiple accounts is strictly prohibited.
• Bonuses must be used before they expire.
• hiabee reserves the right to change or withdraw any bonus offer at any time.

VIP members receive weekly cashback based on their tier: Bronze — up to 0.4%, Silver — up to 0.8%, Gold — up to 1.1%, Platinum — up to 1.5%. Cashback is added automatically every week.

All games on hiabee are operated fairly and transparently. The following rules apply to gaming activities:

hiabee regularly monitors gaming activity to ensure fair play. Any unusual betting pattern may be subject to investigation.

The following activities are strictly prohibited on the hiabee platform:

• Fraudulently claiming bonuses or misusing bonuses.
• Creating multiple accounts for the same person.
• Conducting transactions using a third-party payment account.
• Playing games using any software, bot or automated method.
• Attempting to hack or bypass the platform's security systems.
• Allowing minors to use an account.
• Using the platform for money laundering or unlawful purposes.
• Harassing or engaging in offensive behaviour towards other players or staff.
• Creating an account using a false identity or fake documents.
• Collaborating in casino games to gain an unfair advantage.

We treat your personal information with the utmost importance. Our full privacy policy can be found here. The key points are summarised below:

• Your information is kept secure through SSL encryption.
• Personal information is not sold or shared with third parties.
• Information required to meet legal obligations may be provided to the relevant authorities.
• You have the right to request to view, correct or delete your information.
• We use cookies and analytics tools to improve the user experience.

For any questions about data protection, please contact our support team.

hiabee firmly believes in responsible gaming. We want our users to enjoy gaming in a healthy and controlled way. Gaming is always for entertainment — not as a means of earning a living.

For more details, visit our Responsible Gaming page. If you feel that gaming is having a negative impact on your life, please contact our 24/7 live chat support.

Closure by the User

You may request to close your account at any time. In this case:

• If any active bonus wagering requirements are not met before closure, the bonus will be cancelled.
• Any available balance can be withdrawn after the account is closed.
• Processing the request may take a few business days.

Suspension or Closure by hiabee

hiabee reserves the right to suspend or close an account in the following circumstances:

• Violation of any provision of these terms and conditions.
• Suspicion or evidence of fraudulent activity.
• Failure to cooperate with the identity verification process.
• Money laundering or other illegal activities.
• Legal or regulatory reasons.

If an account is suspended for a reasonable cause, any valid balance will be returned after verification. If fraud is proven, the balance may be forfeited.

hiabee is not liable for the following:

• Loss of a game due to internet disconnection or technical issues.
• Software errors from third-party game providers.
• Loss due to theft of your login credentials (if caused by your own negligence).
• Service disruption during server maintenance.
• Service unavailability due to legal restrictions in your area.

However, any amounts incorrectly credited or debited due to a technical error will be corrected accordingly. hiabee is always committed to fair and transparent resolution.

For any dispute with hiabee, follow the process below:

In all disputes, hiabee's decision will be considered final, unless a clear technical error is proven. We always strive for a fair and equitable resolution.

Changes to Terms and Conditions

hiabee reserves the right to modify these terms and conditions at any time. For significant changes, notice will be given by email at least 7 days in advance. Continued use of the platform after any changes will be considered acceptance of the new terms and conditions.

Entire Agreement

These terms and conditions together with our Privacy Policy form the entire agreement between hiabee and the user. This replaces any prior oral or written agreements.

Severability

If any part of these terms and conditions is found to be legally unenforceable, the remaining parts will remain in full effect.

Language of Communication

Contact us in Bengali. Our support team is available to respond in Bengali 24 hours a day, 7 days a week.

Time Zone

All deadlines are calculated according to Bangladesh Standard Time (BST, UTC+6).